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Return & Refund Policy
We want you to love your sign. If something isn’t right, here’s how returns, refunds, and replacements work at P1 Collective.
We currently ship to and accept returns from addresses within the United States only.
30-Day Returns
You can return any sign within 30 days of the delivery date for a full refund. Return shipping is free: we’ll provide a prepaid return label.
To be eligible, your sign must be:
- Unused, uninstalled, and in the same condition you received it
- Returned with all included hardware and accessories
- Packed in its original packaging, or packaging that protects it just as well
How to Start a Return
- Email team@p1collective.com with your order number and the subject line “Return Request.”
- We’ll reply with a prepaid return label and instructions within 1-2 business days.
- Pack your sign securely and ship it within 7 days of receiving the label.
Returns sent without contacting us first cannot be accepted.
Refunds
Once your sign arrives back with us, we’ll inspect it and process your refund within up to 7 business days. You’ll be refunded the full amount you were charged, including any shipping fees and taxes, to your original payment method. Depending on your bank or card issuer, it may take an additional 5-10 business days for the funds to appear in your account.
If a returned sign arrives used, damaged, or missing parts, we may issue a partial refund or decline the return. We’ll always contact you before doing either.
Defective or Damaged Signs
If your sign arrives defective or damaged, please contact us within 10 days of delivery.
- Email team@p1collective.com with your order number and clear photos of the defect. If the damage happened in shipping, please include photos of the box as well.
- We’ll review your photos and confirm your claim within 1-2 business days.
- Once confirmed, we’ll send you a prepaid return label at no cost.
- Let us know whether you’d prefer a replacement sign or a full refund.
Replacements ship within 1-3 business days after we receive the defective sign. If a replacement is unavailable, we’ll issue a full refund instead.
Refunds follow the same timeline described in the Refunds section above.
Please keep the sign and all packaging until your claim is resolved.
Non-Returnable Items
- Gift cards
- Items marked as final sale
Exchanges
If you’d like a different sign (for reasons other than a defect), please return your original sign for a refund and place a new order.
Late or Missing Refunds
If you haven’t received your refund after the timelines above, first check with your bank or card issuer, as posting times vary. If you still need help, email us at team@p1collective.com.
Contact Us
Questions about a return? Reach us at team@p1collective.com.
Last updated: October 10, 2026